About us

Our Promise

We are so confident you’ll love our treatments at Eternal Skin we offer every client our 100% satisfaction guarantee. If you are not completely satisfied with your service, we will re-do your treatment at no charge and at your convenience!

About Us

Eternal Skin is an Advanced Skin, Face and Body Solutions Destination. We are able to deliver the most advanced treatments with the strongest knowledge available, for the best long lasting results for our clients. We have created an environment that provides a warm and inviting feeling and are proud to define our service as truly professional, genuine and highly attentive towards your specific needs. We are skin therapists who are completely devoted to providing you with treatments that not only indulge, but provide you with clinically proven results.

Our Booking Policy

Last minute cancellations and no-shows enormously disadvantage our business and as we’re a very popular retreat we request a 50% deposit to secure your time with us, payable at time of booking. We cannot accept messages left on days we are closed as sufficient notice as we will not have sufficient time to try rebook your slot

Confirming Appointments

We’ll send a courtesy reminder SMS 1-2 days prior to your appointment. Please reply ‘YES’ to confirm (which won’t cost you) or call us if you need to change. If we don’t hear from you we’ll attempt to contact you 1 day prior to confirm.

If we can’t get in touch to confirm, your appointment may be made available to the next person on our waiting list, as we have generally found that if someone doesn’t confirm they are unable to attend. If you choose not to provide your mobile number we require 100% pre-payment.

Etiquette

Please ensure you arrive 10 minutes before your appointment time. If you are running late, please call us, so we can plan accordingly. Remember even 5 minutes can make a difference to what our therapist may or may not be able to complete in the remaining time. Please have mobile phones off or on silent in consideration for our other clients having treatments. Due to insurance policies, OH&S compliance and the use of high tech equipment and solvents, out of concern for the welfare of our client’s children, we ask that you make alternative arrangements for your appointment time. Whilst we love children, we ask that consideration to our other clients is recognised if children need to accompany you to your appointment. Children must remain with you at all times under your close supervision and in your treatment room.